1. Introduction and Scope

Mr and Mrs Smith LLC (“Mr & Mrs Smith,” “we,” “us,” or “our”) operates the website mrandmrssmithpr.com (the “Website”) and provides digital marketing services from Prospect, Kentucky. This Privacy Policy explains what personal information we collect, how we use and protect it, who we share it with, and the choices you have. By using the Website or contacting us, you agree to the practices described here.

2. Information We Collect

Information you give us. When you submit a form, call, text, or email us, we may collect your name, phone number (including mobile number), email address, website or business URL, the services you are interested in, and anything else you choose to include in your message. If you become a client, we also collect the information needed to deliver services (for example, access details for your website, advertising accounts, or business listings, and billing-related information).

Information submitted through our contact forms. Our Website forms currently request your name, phone number, email address, website, and (on the contact page) the services you need. We use this information to respond to your inquiry and to follow up about the services you asked about.

Information collected automatically. When you visit the Website, we and our service providers may automatically collect technical information such as your IP address, browser and device type, the pages you view, referring pages, and the date and time of your visit. This information is collected using cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use personal information to:

• respond to your inquiries and follow up about our services;
• provide, manage, and improve the services we deliver to clients;
• operate, secure, maintain, and improve the Website;
• send service-related communications by phone, email, or (where you have opted in) text message;
• with your separate consent where required, send marketing communications about our services; and
• comply with our legal and contractual obligations.

We collect only the information we need for these purposes.

4. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to make the site function, remember preferences, and understand how visitors use the site. You can control or delete cookies through your browser settings, although some parts of the Website may not work properly without them.

5. Website Analytics and Advertising Technologies  [OWNER CONFIRMATION REQUIRED]

List only the tools you actually use. Do not claim to use any analytics or advertising technology that is not active on the site. Delete this section if none apply. Example wording once confirmed:

We use the following third-party analytics and advertising technologies on the Website: [OWNER CONFIRMATION REQUIRED — e.g., Google Analytics, Google Tag Manager, Google Ads, Meta/Facebook Pixel, call tracking, chat widget]. These providers may use cookies and similar technologies to help us understand site usage and measure the performance of our advertising. Their use of information is governed by their own privacy policies. [If applicable:] You can opt out of certain Google advertising features through Google’s Ads Settings, and of Meta advertising through your Meta account settings.

6. Email, Telephone, and SMS Communications

We may contact you by email or phone in response to your inquiry or as part of a service relationship. If you have opted in to receive text messages, we may also communicate with you by SMS as described in Section 7 and in our Terms & Conditions. You can opt out of marketing emails using the unsubscribe link in those emails, and out of text messages by replying STOP.

7. Text Messaging (SMS) and Mobile Information  [OWNER CONFIRMATION REQUIRED — include only if you send texts]

Keep this section only if you send texts. The two bold sentences below are the clause GoHighLevel and the carriers require and should appear verbatim. Delete this section if you do not send SMS.

If you provide your mobile number and agree to receive text messages, we will send you texts related to your inquiry and our services, and — only if you separately opt in — occasional marketing messages. Message frequency varies, and message and data rates may apply. You can reply STOP to opt out or HELP for help at any time.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share mobile information only with service providers (such as our text-messaging platform) strictly to help us deliver the messaging you have requested; those providers may not use it for their own marketing.

8. Third-Party Service Providers and Data Sharing

We do not sell or rent your personal information. We share personal information only as needed to operate our business and provide our services, including with:

• Service providers who support us — for example, website hosting, form and email providers, analytics and advertising platforms, and (if applicable) our text-messaging platform — who may use your information only to provide services to us;
• Professional advisors such as accountants or attorneys, where reasonably necessary; and
• Authorities or other parties where required by law, or to protect our rights, property, or safety or that of others.

The text-messaging restrictions in Section 7 apply in all cases.

9. Data Storage, Security, and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted (HTTPS) connections on the Website and restricted access to information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information for as long as needed to fulfill the purposes described in this Policy, to maintain business records, and to meet legal requirements, after which we take reasonable steps to delete or de-identify it.

[FLAG] Do not state a fixed retention period (for example, “we delete all data after 30 days”) unless that is actually your practice. The wording above is intentionally general and accurate.

10. User Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, or delete it, or to opt out of certain uses. You can:

• opt out of marketing emails via the unsubscribe link;
• opt out of text messages by replying STOP;
• adjust cookie preferences in your browser; and
• contact us using the details in Section 14 to make a privacy request.

11. Requests to Access, Correct, or Delete Information

To request access to, correction of, or deletion of the personal information we hold about you, contact us using the details in Section 14. We will respond within a reasonable time and as required by applicable law. We may need to verify your identity before acting on a request, and some information may be retained where the law permits or requires.

12. Children’s Privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or under the age specified by applicable law). If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

13. Third-Party Links

The Website may contain links to third-party websites and social media profiles. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

14. Policy Updates and Contact Information

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it last changed, and material changes will be posted on this page.

For privacy questions or requests, contact:

Mr and Mrs Smith LLC

Jason Smith

7015 River Rd, Prospect, KY 40059, United States

Phone: (502) 416-0003

Email: jason@mrandmrssmithpr.com